Social Media

Case 1

Client: One of the largest dating / matrimony portals in the world

Opportunity: Optimize customer targeting by propensity to have paid profiles

Solution: 

  • Analyze key variable and compute the importance of variables
  • Develop a seriousness score by creating a compound variable based on value of profile components, fields filled, nationality and customers outside their community / city zone
  • Determine a conversion rate by determining regression with seriousness score by nationalities
  • Train the model on 50% data, millions of record and test on remaining
  • Implement the data for active targeting of customers with high propensity to pay

Result:

  • Improved response rate by 11X based on the algorithm for propensity to pay
  • Improved online marketing ROI by 6X

 

Case 2:

Client: One of the largest dating / matrimony portals in the world

Opportunity: Improve search and “view similar profiles” algorithm for better hit rate, stickiness leading to revenue

Solution:

  • Identify behavioral variables such as contact initiated, contact accepted, login frequency and length of the profile instead of self-declared profile details
  • Create a network of individuals by using past viewing history or action taken and degrees of separation thereof
  • Calculate similarity in tastes by creating a factor which depends on overlap of network of two individuals
  • Devise a score of likelihood to contact by factoring in days since contact in the network. Smooth the formula using an inverse exponential factor
  • Implement the search algorithm and “view similar profile” algorithm on the website with millions of records

Result

  • Improved contact rate by 7X based on the new algorithm of search and “view similar profiles”
  • Improved online marketing ROI by 4X